There are a number of organisations that provide a range of services for young people in the Townsville and Thuringowa region.
We have tried to provide as complete a list of services and providers as possible. Contact IN-STeP if you can’t find the service you are after or if you need further information.
Kirwan Campus 138 Thuringowa Dve Kirwan T-4799 9004
Assisting children and youth 0-18 years and families with provision of comprehensive assessment and treatment of behavioural, emotional and mental health disorders.
Mission Australia 282 Ross River Rd, Aitkenvale 4814 T-4725 8961
Assisting young people aged 15-21 year who are homeless or at risk of homelessness to stabilise their circumstances and take the next step to remain in education, participate in training or enter into employment.
Lifeline 276-280 Ross River Rd, Aitkenvale 4814 T-4779 9911
Casey’s Youthlinx Program; Works with referred young people aged 11-16 years, and their families, through structured, supervised self-development workshops.
Youth and Community Combined Action Program (YACCA); Works with young people aged 10-17 years who are at risk of entering the juvenile justice system, by challenging offending behaviours and connecting young people with their community and families.
Townsville/Thuringowa Integrated Youth Program (TTIYP); Works with young people aged 10-17 years who are at risk of becoming involved or further involved in the Juvenile Justice System, with specific attention to young people involved in volatile substance misuse (VSM).
Youth Dama and Self Development Project; For young people aged 10-14 years, Lifeline youth workers in conjunction with La Luna Youth Arts provide opportunities in self & creative expression building confidence, personal skills and knowledge in aspects of theatrical creation.
Townsville PCYC Wellington St, Aitkenvale 4814 T4728 2050
Community Partnership Coordinator Division; Providing a range of youth development and community engagement strategies, crime prevention programs, skill workshops and social events to meet the needs of the local community.
PCYC branches offer a wide range of sporting and recreational activities.
Cnr Hugh & Harold St Wellington St 43 Allambie Lane
Belgian Gardens Aitkenvale Rasmussen
T-4772 3883 T-4779 5843 T-4789 2145
311 Sturt St 641 Ross River Rd
Works with 12-18 year olds who are not living at home or who are at risk of not living at home. Offering family-focused support including mediation, conflict resolution, counselling and assisting young people to link in with employment, education, training and community services.
Various services offered eg. Family Support, Relationship Counselling, Education, Training, School Support etc.
Learning for Life Cnr Surrey & Sussex St Aitkenvale T-4775 7138
Offers support and scholarships to children and young people from disadvantaged families to assist with education related expenses.
A group of 20 young people aged 13-25 years who meet to identify local youth issues, strategies to address these issues and plan and manage a number of youth related projects.
BURDEKIN DISABILITY ADVISORY GROUP
Address 32 Lawrence Crescent Ayr 4807
Telephone 07 4783 1150 Scott Stidston
E-mail sstidston@aapt.net.au
Details Promotes awareness of the needs of people with a disability.
Open to all interested members of the community.
BURDEKIN FLEXIBLE SUPPORT SERVICE
Address 52 – 54 Chippendale Street Ayr 4807
PO Box 2168 Ayr 4807
Telephone 07 4783 5866 Fax 07 4783 5872 Mobile 0427 835 866
E-mail bursflex@bigpond.com
Contact Sue Kelly – Service Manager
Details Monday to Friday 9.00am - 4.00pm
24 Hour Emergency Contact (Mobile) 0427 835 866
Provides assistance or relief to people with disabilities and their
families and carers in a flexible and responsible manner. Provides
respite in cases of temporary heavy workload, stress,
institutionalisation, family sickness or trauma. Service is free –
donations are welcome so that additional hours can be provided to all
consumers.
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CLIVE TAYLOR FARM AND NURSERY
Address Groper Creek Rd Home Hill 4806
PO Box 520 Home Hill 4806
Telephone 07 4782 1267 or 07 4782 1957 Fax 07 4782 1110
Contact Bill Smith - Farm Manager – Mobile 0427 708 461
Email b.smith@endeavour.com.au
Details Office hours 7.30am-4.00pm. Sheltered workshop. Providing
individualised work training and facilitating employment opportunities
for people with an intellectual disability.
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DISABILITY INFORMATION REFERRALS
Burdekin Community Association
Address 130 Queen St Ayr Qld 4807
PO Box 815 Ayr Qld 4807
Telephone 07 4783 3744 Fax 07 4783 3990
E-mail heatherm.bca@burdekin.qld.gov.au
Contact Heather Magatelli
Details Can provide information and referral service for people with disabilities
and their families.
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ENDEAVOUR FOUNDATION – BURDEKIN BRANCH
Address Endeavour Centre 8a Wilmington St Ayr 4807
PO Box 551 Ayr 4807
Telephone 07 4783 2575 or Services Support 47832833 Fax 0747833572
E-mail ayr@endeavour.com.au
Contact Derek Mayne – Senior Service Development Manager
Details Provides accommodation support, adult residential, and support
services for people with an intellectual disability and their families.
SICKNESS AND CARERS DISABILITY LINE CENTRELINK
Address PO Box 2319 Ayr 4807
Telephone 13 27 17 LOCAL CALL COST
www.centrelink.gov.au
Details Monday to Friday 8.30am – 4.30pm
Centrelink helps people with disabilities, illness or injury to access
services that will help them find work or training tailored to their
individual needs.
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AYR COMMUNITY DEVELOPMENT EMPLOYMENT
PROGRAM (C.D.E.P)
Address 180 Queen St Ayr 4807
Telephone 07 4783 7520 Fax 07 4783 7299
E-mail ayrcdp@bigpond.com
Contact Marlene Henaway – Manager
Details Office Hours 9.00am – 5.00pm
An Employment Program providing work opportunities for a workforce
of up to 45 participants. Each participant works 16 hours p.w. in work
areas related to their skill levels.
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CENTRELINK
Address 100 MacMillan St (Cnr Young St) Ayr 4807
Telephone 07 4761 0030 Fax 07 4761 0099
Teletypewriter Service 1800 810 586 FREECALL
Customer Service 1800 000 567 FREECALL
Payments 1800 810 586 FREECALL
Customer Relations Line 1800 050 004 FREECALL
Kids Help Line 1800 551 800 FREECALL
Career Information 1800 627 175 FREECALL
ALL LOCAL CALL COST
Centrelink Business Hotline 131158
Disability, Sickness and Carers 13 27 17
Retirement 13 23 00
Employment Services 13 28 50
Family Payments 13 13 05
Childcare Assistance 13 15 24
Youth and Students 13 24 90
Assistance for Isolated Students 13 23 18
AUSTUDY 13 23 17
Appointments 13 10 21
Multilingual Service 13 12 02
Financial Information Service 13 63 57
Family Assistance Office 13 61 50
Lifeline 13 11 14
Crisis 13 23 00
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Details Monday to Friday 8.30am – 4.30pm
Services include:
Self-service touch screens available for job search.
Referral to the Job Network including training and intensive
assistance.
Specialist officers including occupational psychologists.
JET (Jobs, Education and Training) - A range of programs to
develop work skills available to those in receipt of a Parenting
Payment (Single).
Immediate minor assistance. Clients may be eligible for up to $100
to assist with fares, union dues, clothing etc.
Job Network Access – provides computers, printer, facsimile,
telephone and photocopying facilities for resumes and job
applications.
Austudy – provides referrals to the Austudy unit of the Youth and
Student Centre Aitkenvale. All forms and return of information can
be obtained through the local Centrelink office.
Job Matching referral – Placing the right person for the right job.
Jobsearch Training referral – A 15 day intensive training course
(resume, interview skills, etc).
Intensive Assistance referral – 12mth contract with a case manager
to assist in job seeking.
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CHR EMPLOYMENT SERVICES
JOB NETWORK MEMBERS – Burdekin
Address 178A Queen Street Ayr 4807
PO Box 1291 Ayr 4807
Telephone 07 4783 3166 Fax 07 4783 2933
E-mail ayr@chr.com.au
Website www.chr.com.au
Details Local job network provider recruitment, professional recruitment and
temporary labour hire.
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NEW HORIZONS EMPLOYMENT
Address 53 Mac Millan St Ayr Qld 4807
PO Box 1189 Ayr Qld 4807
Telephone 07 4783 3966 Fax 07 4783 5491
E-mail newhorizons@bigblue.net.au
Contact Mark Haynes & Jill Vettovalli – Service Coordinators
Details Monday to Friday 9.00am - 5.00pm
Employment Agency for the disabled. Registers people with
disabilities who are seeking employment and actively markets for
suitable placements. Assists clients to integrate within a workplace
and the community in general. Offers ongoing support and monitors
clients' progress. Provides one-to-one on the job training if required.
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NORTHERN EMPLOYMENT & TRAINING ORGANISATION
(NEATO)
Address 178 Queen St Ayr 4807
Telephone 07 4783 6026 Fax 07 4783 6041
E-mail: Burdekin@Neato.com.au
Details Provides employment assistance and quality training to job seekers.
The aim of NEATO is to assist the unemployed in obtaining
employment via career management, quality training and employment
service. In addition NEATO provides employment services and
training assistance to employers.
Services provided by NEATO include:
Personal one-to-one assistance and support to job matching
Assistance with traineeships (Business Administration, Rural
Hospitality, Retail, Automotive, and Small Business)
Access to the National Vacancy database (touch screen)
Face-to-face contact with local employer
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BURDEKIN YOUTH COUNCIL
Burdekin Shire Council
Address 145 Young St Ayr 4807
PO Box 974 Ayr 4807
Telephone 07 4783 9800 A/H 07 4783 6889
Contact Tony Vaccaro
Details Junior Council a voice in local council matters and fostering active
involvement in community affairs.
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BURDEKIN YOUTH SUPPORT SERVICE
Address B.C.A. The Support Centre, 130 Queen Street, Ayr 4807
Telephone 07 4783 3744 or 0417 625 548
Contact Melissa Previtera
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J.P.E.T. PROGRAM (Job Placement Employment & Training)
Contact Mission Australia J.P.E.T Coordinator - Toni 0428745985
Details Tuesday and Wednesday at Ayr Centrelink between 10a.m to 3p.m.
For youth between 15 to 21 years at risk of homelessness and other
multiple barriers.
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BURDEKIN COMMUNITY ASSOCIATION INC.
Address The Support Centre 130 Queen St Ayr 4807
PO Box 815 Ayr 4807
Telephone 07 4783 3744 Fax 07 4783 3990
Website www.thesupportcentre.org
Details Offers Emergency Relief - (Supermarket vouchers & depending on
circumstances, other assistance may be available)
2.00pm -2.30pm Mon-Fri. Centrelink identification required.
ST VINCENT DE PAUL
Address 132 Young St Ayr 4807
PO Box 214 Ayr 4807
Telephone 07 4783 3278 Fax 07 47835116
Contact Lorna Hogenelst - Co ordinator
Details Emergency Relief - (food vouchers, food parcels or clothing)
Rostered days only
Between 2pm – 2.30pm at BCA. Centrelink identification required.
SALVATION ARMY
Address 131a Edwards St Ayr 4807 (Family Store)
116 Young St Ayr 4807 (Hall & Quarters)
Telephone 074783 2527; 1300363622 (24 hour crisis counselling and referral)
Capt Errol Hart
Rostered days only
Between 2pm-2.30pm at BCA. Centrelink identification required.
POLICE STATIONS
QUEENSLAND POLICE SERVICE
Ayr
Address 165 Queen St Ayr 4807
Telephone 07 4783 5888 Fax 07 4783 5139
Clare
Address George St Claredale 4807
Telephone 07 4782 7101
Giru
Address Bird St Giru 4809
Telephone 07 4782 9180 Fax 07 4782 9519
Home Hill
Address 138 Eighth St Home Hill 4806
Telephone 07 4782 1300 Fax 07 4782 2545
ABORIGINAL & TORRES STRAIT ISLANDER
POLICE LIAISON OFFICERS
Address Ayr Police Station 165 Queen St Ayr 4807
Telephone 07 4783 5888 - Gerald Henaway
Details Assist police in matters and situations involving members of the
Aboriginal and Torres Strait Islander community.
ABORIGINAL & TORRES STRAIT ISLANDER
HEALTH SERVICE
Community Health Service
Address Chippendale St Ayr 4807
PO Box 971 Ayr 4807
Telephone 07 4783 0876 Fax 4783 0897
Details ATSI Health Service – help for individuals of ATSI descent with health
care needs and health care coordination.
Hours of Service; Monday to Friday; 8.30am to 5pm (no cost)
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BURDEKIN CENTRE FOR RURAL HEALTH
Address 12 A Chippendale Street Ayr
PO Box 815 Ayr Qld 4807
Telephone 07 4783 2711 Fax: 07 4783 7611
Email bcrh.bca@burdekin.qld.gov.au
Website www.bcrh.org
Details The Burdekin Centre for Rural Health has been established to:
Assist rural residents of the Burdekin region and visiting workers to
the area to achieve their optimum health potential through
improved access to quality, locally provided, primary health care
service.
Improve community awareness of new and existing health
promotion and prevention strategies and programs.
Strengthen the Burdekin community through the development of
the management and operation capacities of the non-government
community – based organisations which provide health care
services in the area.
SUGAR INDUSTRY LIFESKILLS PROGRAM
(Burdekin Centre for Rural Health)
Details Telephone and address are as above.
A CONFIDENTIAL program that offers a range of services which have
been developed to assist those families and individuals who are
experiencing the social and financial impact of the downturn in the
sugar industry.
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COMMUNITY HEALTH SERVICE
Queensland Health
Address 2 Chippendale St Ayr 4807
PO Box 971 Ayr 4807
Telephone 07 4783 0855 - General enquires
07 4783 0879 - Community Health Nurse
07 4783 0866 - Social Worker
07 4783 0878 – Child Health Nurse
07 4783 0876 – Aboriginal and Islander Health Worker
Details Community Nurse and Social Worker services available for health
assessment and referral, multi-disciplinary team liaison, Home Care,
Domiciliary Nursing Care Benefit, Social Work Services, Aboriginal &
Islander Health Program, Immunisation Services Health Promotion,
Child Health Nursing Services, assistance with self help groups and
liaison with visiting services.
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BOWEN DISTRICT MENTAL HEALTH SERVICE
Address c/- Ayr Hospital
Telephone 07 4783 0890 Fax 07 4783 0898
Contact Elizabeth Skinner
Details Mental Health Team servicing Burdekin, Bowen and Collinsville.
Office hours 8.30am – 4.30pm Monday to Friday.
BURDEKIN COMMUNITY ASSOCIATION
MENTAL HEALTH COORDINATOR
Address 130 Queen Street, Ayr 4807, Qld
Telephone 07 4783 3744
Contact Yvonne Webber
CHILD AND YOUTH MENTAL HEALTH
(RUN BY BOWEN DISTRICT MENTAL HEALTH SERVICE)
Address c/- Ayr Hospital
Telephone 07 4783 0890 Fax: 07 4783 0898
Contacts Elizabeth Skinner
CHILD AND YOUTH COORDINATOR
Address c/- Ayr Hospital
Telephone 07 4783 0890 Fax: 07 4783 0898
Contacts Mark Amos
BURDEKIN CENTRE FOR RURAL HEALTH
COUNSELLING / PSYCHOLOGICAL SERVICE
Telephone 07 47832711 Fax 07 4783 7611
Details This service provides a confidential counselling service for families,
couples, individuals and children, or support with personal relationship
issues.
COMMUNITY MENTAL HEALTH SERVICE
Address Ayr Hospital
Telephone 07 4783 0890 Fax 07 4783 0896
Details Monday to Friday 8am to 4.30pm
Community Mental Health Service providing specialist mental health
care to clients and their families. Servicing residents of Ayr, Home Hill,
Bowen, Collinsville and surrounding areas.
STEVEN BROOKE (Burdekin Centre for Rural Health)
Telephone 07 4783 2711
Details Counselling and consulting service for individuals, couples, families
and organisations.
NORTHERN LIFE PSYCHOLOGY SERVICES
Address 35 Stagpole Street West End Townsville
Telephone 07 4721 1786
Details Family Therapy and counselling service, Child and Adolescent and
Adult Life Coaching
ABORIGINAL & TORRES STRAIT ISLANDER LEGAL AID
SERVICE
Burdekin Office
Address The Support Centre 130 Queen St Ayr
Telephone 07 4783 3744 Fax 07 4783 3990
Contact Diane Smallwood - Legal Aid Officer
Townsville Regional Legal Service Unit
Address 34 Stanley St Townsville 4810
PO Box 613 Townsville 4810
Telephone 07 4721 5148 (24hrs) Fax 07 4772 1340
1800 074 463 FREECALL
E-mail atsiclegal@optusnet.com.au
Details Office Hours: Monday to Friday 8.30am to 5.00pm
Legal Aid to Aboriginal & Torres Strait Islanders
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BURDEKIN AREA YOUTH WATCH
Address 145 Cunningham Street Ayr 4807
Telephone 4783 4849
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BURDEKIN SHIRE YOUTH COUNCIL
Address 145 Young St Ayr Qld 4807
PO Box 974 Ayr Qld 4807
Telephone 07 4783 9823 Fax 07 4783 9999
Email burdekinsc@burdekin.qul.gov.au
Contact Tony Vaccaro
Details The Youth Council comprises of a team of young people, who
represent Youth, communicate and liaise with the Community and
organise projects and events in order to improve the status of all young
people and provide them with greater opportunities.
The Youth Council meets every fortnight for the purpose of suggesting
ideas, voicing issues and concerns, and promoting a sense of
belonging for all young people in the district.
Members are given the opportunity to learn and use debating and
leadership skills and complete a sound civic education with exposure
to a wide range of community issues.
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B.C.A. COMMUNITY INFORMATION CENTRE
Address 119 Queen Street Ayr 4807
Telephone 07 4783 7633 Fax 07 4783 3990
Contact Rita Quagliata (Coordinator)
E-mail burd_cic@tpg.com.au
The centre is one of the many services provided by the Burdekin
Community Association Inc. It is voluntary run by Burdekin residents,
whose function is to promote the many unique and interesting
attractions and features of the Burdekin district to attract more visitors
and tourists.
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